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Accessing Java Support Through My Oracle Support

Java Support is provided via the My Oracle Support (MOS) portal. On MOS you can:

  • Contact the Java Support team by filing a Service Request
  • Download current and archived versions of the JDK
  • Search the knowledge base for troubleshooting information

For detailed information on how to use MOS, see My Oracle Support - Portal Documentation.

This page contains additional information specific to Java SE subscribers.


Signing-In to My Oracle Support

There are 4 different sign-in paths on MOS, each for customers of different product types. Java SE Subscribers must log in using Support for Oracle Hardware, Software, and Managed Cloud. My Oracle Support - Portal Documentation refers to this as "Option 3."

Screenshot of the MOS sign-in page

Registering as a New My Oracle Support User

There are 4 different registration paths on MOS, each for customers of different product types. Java SE Subscribers must register using Option 3: Support for Oracle Hardware, Software, and Managed Cloud as described in My Oracle Support - Portal Documentation.


Important Java Documents

The following documents on MOS contain information important for all Java users.