Java Support Handbook iconJava Support Handbook

Welcome to Oracle Java SE Support!

These pages will help you leverage the benefits of your Java SE Subscription to help you mange the Java applications you are running and developing.

For any questions or assistance to resolve Java issues, you can contact us via My Oracle Support, if this is not something you have done before, start with the Accessing Java Support Through My Oracle Support section which is targeted at getting you set up and ready to file Java Service Requests (SRs).

Running production applications requires careful management, doubly so if they are mission critical, but there are guidelines to make sure that the applications remain as stable as possible for their lifetime. If you need help troubleshooting, it is important that you understand how to effectively work with us, what information to provide, etc.

Important: My Oracle Support transitioned to the new portal on December 7, 2025. The pages in this section will be updated soon. In the meantime, for information about the new portal see the My Oracle Support Information Center and the My Oracle Support Portal Documentation.

Subscription Overview

What your subscription does for you and what we can help you with

Working with Java Support

Best practices for engaging Java Support and how to get help now

Download Guide

How to download the Oracle JDK and optional components

Accessing Java Support via My Oracle Support

How to use the My Oracle Support (MOS) portal to access Java Support

Additional Benefits

Java Management Service, Support for Non-Oracle Runtimes, and Bundled Patch Releases

Frequently Asked Questions

Issue reports, entitlement, and licensing