Java Support Handbook
Welcome to Oracle Java SE Support!
These pages will help you leverage the benefits of your Java SE Subscription to help you mange the Java applications you are running and developing.
For any questions or assistance to resolve Java issues, you can contact us via My Oracle Support, if this is not something you have done before, start with the Accessing Java Support Through My Oracle Support section which is targeted at getting you set up and ready to file Java Service Requests (SRs).
Running production applications requires careful management, doubly so if they are mission critical, but there are guidelines to make sure that the applications remain as stable as possible for their lifetime. If you need help troubleshooting, it is important that you understand how to effectively work with us, what information to provide, etc.
Important: My Oracle Support transitioned to the new portal on December 7, 2025. The pages in this section will be updated soon. In the meantime, for information about the new portal see the My Oracle Support Information Center and the My Oracle Support Portal Documentation.
Subscription Overview
What your subscription does for you and what we can help you with
Working with Java Support
Best practices for engaging Java Support and how to get help now
Download Guide
How to download the Oracle JDK and optional components
Accessing Java Support via My Oracle Support
How to use the My Oracle Support (MOS) portal to access Java Support
Additional Benefits
Java Management Service, Support for Non-Oracle Runtimes, and Bundled Patch Releases
Frequently Asked Questions
Issue reports, entitlement, and licensing